FAQ

Q. Are you an authorized Mercedes dealership?

A.  Yes. We are an authorized Mercedes dealership out of Ohio.

Q. What happens if you send me the wrong part?

A.  If you receive an incorrect part, reach out to us through the Contact tab to resolve the issue.

Q. What happens if I order the wrong part?

A.  If you receive an incorrect part, reach out to us through the Contact tab to resolve the issue.

Q. How long does it take for a part to arrive at my door?

A. That depends on the type of shipping you choose when placing your order. Estimated shipping times are given at checkout.

Q. What happens if I need to return or exchange a part?

A. Reach out to us through the Contact tab and complete the open fields to set up the return or exchange.

Q. What if the part is broken or damaged during shipping?

A.   Reach out to us through the Contact tab and complete the open fields to set up the return or exchange.

Q. What is a VIN and why do I need it?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q. Where can I find my vin?

A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q. Do you ship outside the US?

A. We do not currently ship outside of the US.

Q. Do you offer express/expedited shipping?

A.  Yes

Q. What shipping methods do you offer?

A. Fed Ex Ground, 2-Day, Express, and Freight

Q. Can I track my package?

A. Yes.  An email will be sent with tracking information when your order ships.

Q. What payment methods do you accept?

A. All major credit cards and PayPal.

Q. How do you protect my credit card information?

A. This website has security measures in place to help protect against the loss, misuse and alteration of the information under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur, Company uses industry standards, such as Secure Socket Layers (“SSL”) technology, to help safeguard against such occurrences.

Q. What do I do if I need to cancel my order?

A.  Contact us with your order information and we will cancel your order.

Q. Do I need to have an account to order a part?

A. No, you can checkout as a guest.

Q. Do you offer a warranty on parts and accessories?

A. Yes.  Contact us for details. Most parts carry a 2 year warranty, however there are a few exceptions.

Q. How do replacement parts affect my vehicle’s warranty?

A. We only sell Genuine Mercedes Parts.  The vehicle warranty will not be affected.

Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call and we can provide additional help prior to ordering.

Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. A parts location is always viewed from the drivers seat.

Q. What if I want to talk to a real person about my order?

A. Call us. 330-733-7511

Q. What are your Customer Service hours?

A. Mon-Thur 7am-6pm, Fri 7am-5:30pm

Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q. Do you charge sales tax?

A. Only if shipping within the state of Ohio

Q. I don't know how to look up the parts I need. Can I call in my order?

A. We prefer you place your order online.  Please call for assistance with looking up the correct parts, then place your order online with the provided part numbers.